Payment Terms

1. Paid services and prices

Privé membership – EUR 2,500 per year, final price including taxes.

Private Office membership – EUR 10,000 per year.

Credits for Private Services – 1 credit equals EUR 10; packages of 20 credits for EUR 190, 50 credits for EUR 450 and 120 credits for EUR 1,000. The credit price of individual services is shown in the Private Services price list.

Identity verification fee – EUR 5.95 for each verification request, including each repeated attempt and each member of a company's management.

Prices shown in the system at the time of ordering are final; no further tax is added in the payment window.

2. Conclusion of contract and payment

The contract is concluded on completion of payment in the Stripe payment window. Payment may be made by card or other methods offered by Stripe. You will receive a payment receipt by e-mail.

3. Membership term

Membership is valid for 12 months from payment. Validity and remaining time are shown in the profile. Renewal requires a new payment; membership does not renew automatically unless expressly stated otherwise.

4. Credits

Credits are added to the account once payment is received and are used by ordering Private Services. Credits cannot be transferred to another user or exchanged back for money, unless stated otherwise below.

5. Withdrawal (consumers)

A consumer may withdraw from a distance contract within 14 days of its conclusion without giving a reason, via the contact form. We will refund the money within 14 days using the same payment method.

If the consumer expressly requested performance to begin before the end of the withdrawal period, they shall pay a proportionate part of the price for performance already provided. For credits, the value of unused credits is refunded.

The identity verification fee is non-refundable once verification has started, as the service is fully performed upon its start with the user's express consent (Section 1837(a) and (l) of the Czech Civil Code).

6. Complaints

Defects of services may be claimed without undue delay via the contact form, topic "Complaint". We will handle the complaint within 30 days at the latest.

7. Out-of-court dispute resolution

Consumers may contact the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, www.coi.cz, or the ODR platform (ec.europa.eu/consumers/odr).

8. Final provisions

These terms are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection. These terms are issued in Czech, English and Polish. The binding version is the Czech one; the English version is an informative translation.

These terms are effective from 25 October 2026.