Terms of Use

1. Operator and contact

Operator: Direct Software s.r.o., Company ID 22017640, registered office at Zámostní 1155/27, Slezská Ostrava, 710 00 Ostrava, Czech Republic.

The operator can be contacted via the contact form on the Contact page (/contact).

2. Nature of the system

The system is a digital catalogue and information environment of the world of luxury and forms part of the Direct Club ecosystem. The system is not an online shop; catalogue data are for information only and do not constitute an offer to conclude a contract.

Product, brand and price data come from publicly available or verifiable sources. The operator strives for their accuracy but is not responsible for changes made by manufacturers and third parties. Items without a public price are marked "price on request".

3. User account

Some features require registration. Users must provide truthful information, protect their login details and report any misuse without delay.

Registration may be linked to a Direct Club account and to the referral structure under the rules of the Direct Club ecosystem.

The operator may restrict or close an account in case of breach of these terms or the law, or on suspicion of fraud.

4. Identity and company verification

Selected features (credit purchases, B2B applications and partner services) are available only to verified users. Natural persons are verified via Stripe Identity; company verification requires an extract from the commercial register and valid verification of all members of the management.

Verification of a natural person is valid until the verified document expires; for entrepreneurs and companies it is valid for one year from verification.

5. Membership, credits and paid services

Paid membership, credits and fees are governed by the separate Payment Terms (/payment-terms), which form an integral part of these terms.

6. Partners and third-party content

Partners are responsible for the accuracy of information about their company and products, for their right to present them and for performance towards customers. The operator may curate partner submissions, change their classification or decline to publish them.

Links to third-party websites are for information only; the operator is not responsible for their content.

7. Prohibited conduct

Users must not misuse the system, in particular circumvent security, bulk-download content with automated tools, submit false or unlawful data, impersonate another person or disrupt the operation of the system.

8. Intellectual property

The content of the system, including texts, graphics, logo and database structure, is protected by copyright and database rights. It may not be copied or distributed beyond normal personal use without the operator's consent. Third-party trademarks belong to their owners.

9. Liability

The system is provided as available. The operator is not liable for temporary unavailability, for decisions made on the basis of informative data or for the performance of partners. This does not affect consumer rights that cannot be limited by contract.

10. Complaints and dispute resolution

Complaints may be submitted via the contact form on the Contact page (/contact). Consumers have the right to out-of-court dispute resolution with the Czech Trade Inspection Authority (www.coi.cz) or via the European Commission's ODR platform (ec.europa.eu/consumers/odr).

11. Final provisions

These terms are governed by the law of the Czech Republic. The operator may amend the terms and will inform registered users of material changes in advance. These terms are issued in Czech, English and Polish. The binding version is the Czech one; the English version is an informative translation.

These terms are effective from 25 October 2026.